BIRMINGHAM, AL – Blue Cross and Blue Shield of Alabama is warning their customers and
Alabamians about a nationwide robocall scam. These calls falsely claim to be made by “Blue Cross
Blue Shield”. They appear to be made for the purpose of marketing insurance products by using the
Blue Cross and Blue Shield brands and coincide with enrollment periods for Medicare and the Federal
Employee Program.
The robocallers’ identity is masked by “spoofing” technology making it extremely difficult to identify
the source and take action to stop the calls. Additionally, this technology allows for the same calls to
appear to come from different phone numbers, which prevents consumers from effectively blocking
them.
These robocalls are not originating from Blue Cross and Blue Shield of Alabama, and we are taking
every step available to minimize public confusion. We encourage consumers to be vigilant, protect their
personal information, and guard against providing personal information during calls that claim to be
from Blue Cross.