Zaxby’s reports customer bank accounts may have been compromised

Published 10:51 am Thursday, January 17, 2013

Zaxby’s in Troy has been identified a one of about 100 locations where malware may have compromised customers’ bank accounts.

According to Zaxby’s, the company has notified law enforcement authorities to the criminal activity believed to have started from “external sources.”

The company announced that the locations affected, including Troy, have identified suspicious files on their systems that may have resulted in unauthorized access to credit and debit card information or have been identified by credit card processing companies as common points of fraudulent activity.

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During an investigation of the crimes, Zaxby’s identified suspicious files, including malware, on computer systems at some restaurant locations.

The company reports it is not known whether credit or debit card data left the processing systems of any locations, but they are concerned the suspicious files could indicate that an attacker or attackers may have accessed the bank information.

The company issued this statement in a news release.

“Zaxby’s Franchising, Inc. takes the security of guest information very seriously and is working closely with the affected store locations to provide notice to potentially affected guests. Zaxby’s Franchising, Inc. encourages all potentially affected guests to monitor their financial accounts for any unauthorized activity and to check their credit scores.”

Authorities in Thomas County, Ga. are investigating a case that could be tied to the Zaxby’s computer compromise, according to WALB News 10. A Zaxby’s customer has reported $3,000 missing from a bank account.

Concerned customers can order a free copy of their credit reports by visiting www.annualcreditreport.com, by calling (877) 322-8228, or by completing the Annual Credit Report Form at www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf. The company reports that any incident of fraud should be promptly reported to local law enforcement, the Alabama Attorney General’s office and the Federal Trade Commission.

The complete list of stores affected is below.

Store Number Address City, State
00151 3710 SW ARCHER ROAD GAINESVILLE, FL
00204 810 HAPPY VALLEY RD. GLASGOW, KY
00505 3031 WILLIAM FEW PKWY EVANS, GA
00901 1700 N. COLUMBIA STREET MILLEDGEVILLE, GA
01001 4409 HUGH HOWELL RD. TUCKER, GA
01302 100 STRAND MARKET DR. MYRTLE BEACH, SC
01311 3591 SAINT MATTHEWS ROAD ORANGEBURG, SC
01702 3969 COLUMBIA ROAD MARTINEZ, GA
02802 861 WARREN DRIVE WARNER ROBINS, GA
03603 1871 HWY 138 SE CONYERS, GA
05602 9840 TWO NOTCH RD COLUMBIA, SC
06202 4424 BUENA VISTA RD COLUMBUS, GA
07301 1623 CHURCH STREET CONWAY, SC
08402 2175 E SILVER SPRINGS BLVD OCALA, FL
08403 13451 SW 17TH CT OCALA, FL
08501 4906 FRIENDSHIP RD BUFORD, GA
09601 2763 HOME DEPOT BLVD. ROCK HILL, SC
09702 6747 N CHURCH AVENUE MULBERRY, FL
10301 949 SAXON BLVD. ORANGE CITY, FL
10601 366 COX CREEK PKWY. FLORENCE, AL
10802 100 COMMONS DR. BRASELTON, GA
10803 2620 WINDER HWY DACULA, GA
11101 14036 US HWY 19 S. THOMASVILLE, GA
11602 200 COOLEY DRIVE VILLA RICA, GA
11603 135 HWY 27 BYPASS BREMEN, GA
11901 11608 S. MEMORIAL PKWY HUNTSVILLE, AL
12801 2574 W. JACKSON AVE. OXFORD, MS
13801 950 SCHILLINGER RD. MOBILE, AL
13901 580 VILLAGE GREEN DRIVE GALLATIN, TN
14201 101 EMMA DR. TROY, AL
14301 433 ST. JAMES AVE. GOOSE CREEK, SC
14401 4410 BROWNSVILLE RD. POWDER SPRINGS, GA
14502 1325 HWY 85 NORTH FAYETTEVILLE, GA
14801 8065 MALL PARKWAY LITHONIA, GA
15402 3821 HACKS CROSS MEMPHIS, TN
15404 1420 N. GERMANTOWN PARKWAY MEMPHIS, TN
15501 1372 AIRPORT RD. JACKSONVILLE, FL
16101 6330 RIDGEWOOD COURT DR JACKSON, MS
16201 29053 HWY 98 DAPHNE, AL
16401 5230 STILESBORO RD. NW KENNESAW, GA
16501 1050 GLENN BLVD. SW FORT PAYNE, AL
17501 4850 PEACHTREE IND. BLVD. NORCROSS, GA
17601 156 PROMINENCE POINT PKWY CANTON, GA
17602 2880 E. CHEROKEE DR. CANTON, GA
17701 11235 WOODSTOCK ROAD ROSWELL, GA
17703 3000 HOLCOMB WOODS PARKWAY ROSWELL, GA
17705 4388 ROSWELL ROAD, NE ATLANTA, GA
17801 115 PROMENADE BLVD. FLOWOOD, MS
18801 3724 MUNDY MILL RD. OAKWOOD, GA
19301 3030 JOHNSON FERRY RD. MARIETTA, GA
20202 2035 EAST FIRE TOWER RD. GREENVILLE, NC
20401 2005 OLD MILTON PARKWAY ALPHARETTA, GA
20701 7713 GARNERS FERRY RD. COLUMBIA, SC
20801 4260 OGEECHEE RD. SAVANNAH, GA
21101 320 AZALEA SQUARE BLVD. SUMMERVILLE, SC
21501 7840 SENOIA RD. FAIRBURN, GA
22001 1660 E. GREENVILLE STREET ANDERSON, SC
22201 4067 MILLENIA BLVD ORLANDO, FL
22401 804 ACADEMY DR. BESSEMER, AL
22403 5881 TRUSSVILLE CROSSINGS BLVD. TRUSSVILLE, AL
23201 2319 MONROE STREET TALLAHASSEE, FL
23301 640 W TENNESSEE STREET TALLAHASSEE, FL
23602 903 W. MAIN ST SALEM, VA
23902 13972 BEACH BLVD. JACKSONVILLE, FL
24001 429 SIGMAN RD. CONYERS, GA
24401 2500 BARRETT CREEK BLVD. NW MARIETTA, GA
24701 650 MAXHAM RD. LITHIA SPRINGS, GA
24702 2609 LEE ROAD LITHIA SPRINGS, GA
24902 100 OLD RICHMOND ROAD PORT WENTWORTH, GA
25201 707 S. MCKENZIE STREET FOLEY, AL
25301 2720 CARL T. JONES PKWY HUNTSVILLE, AL
25401 5971 OGEECHEE RD. SAVANNAH, GA
25901 507 N. HWY. 52 MONCKS CORNER, SC
26002 306 BANCARIO ROAD MARION, AR
26101 6811 GORDON RD. WILMINGTON, NC
26301 21 BAYLOR BROOK DR. BLUFFTON, SC
26401 730 JOHNSON FERRY RD. MARIETTA, GA
26602 2316 PANOLA RD LITHONIA, GA
26701 922 E. MAIN STREET LINCOLNTON, NC
26801 1500 S. 6TH STREET MACCLENNY, FL
27501 180 CAPITAL CIRCLE SW TALLAHASSEE, FL
28001 104 CARNAHAN DRIVE MAUMELLE, AR
28101 3722 SOUTH RAILROAD STREET PHENIX CITY, AL
28103 7626 SCHOMBURG ROAD COLUMBUS, GA
28301 4409 S. 17TH STREET EXT. WILMINGTON, NC
28801 1410 JEFFERYS RD. ROCKY MOUNT, NC
28901 222 S. JAMES CAMPBELL BLVD. COLUMBIA, TN
29201 3770 PRINCETON LAKES PKWY ATLANTA, GA
30201 1905 SOUTH 14TH STREET FERNANDINA, FL
30301 1015 N 3RD AVENUE CHATSWORTH, GA
30901 99 HWY 80 EAST CLINTON, MS
31901 3355 NORTH POINT PARKWAY ALPHARETTA, GA
33502 633 WEST ELK AVENUE ELIZABETHTON, TN
33701 13973 VILLAGE LAKE CIRCLE JACKSONVILLE, FL
33901 13788 HWY 9 ALPHARETTA, GA
34301 2017 EAST AVALON AVENUE MUSCLE SHOALS, AL
35401 9141 UNIVERSITY BLVD. NORTH CHARLESTON, SC
35402 3476 SHELBY RAY CT. CHARLESTON, SC
35403 8419 DORCHESTER RD. NORTH CHARLESTON, SC
36201 2675 ZELDA ROAD MONTGOMERY, AL
36001 3509 TOM AUSTIN HIGHWAY SPRINGFIELD, TN
37201 5295 JOHN TYLER HIGHWAY WILLIAMSBURG, VA
37301 2889 HECKLE BOULEVARD ROCK HILL, SC
38801 3510 SE J STREET BENTONVILLE, AR
38802 400 S THOMPSON ST SPRINGDALE, AR
38804 190 NORTH PROGRESS AVENUE SILOAM SPRINGS, AR
40001 872 COLLEGE DRIVE DALTON, GA
80103 244 S. 400 CENTER LANE DAWSONVILLE, GA